FAQ - Most Common Questions Palm Kernel Sheel & Wood Pellet

Frequently Asked Questions

The most frequently asked questions

We try to summarize some frequently asked questions that are often the first questions before communicating further. Hopefully this list of questions and answers helps. Thank you.

  • What about the legal status of your company?
  • Can you guarantee the quality of your product?
  • Is it true that you provide a lower price compared to competitors?
  • Isn’t the selling price already the average, then how can you set a cheaper price?
  • Can we take it to the factory ourselves – you don’t need to run this exporting process?
  • Can we order by contract? We need certainty of supply for our industrial needs
  • Can we meet?
  • I suppose I have no more questions at this point. What if I have another question next?
What about the legal status of your company?

Of course. Bionergy.net is a branch of the holding company PT. Optimus Prime Indonesia – with headquarters in Pematangsiantar and Bogor, West Java. PT. Optimus Prime Indonesia is officially registered under the Ministry of Law and Human Rights of the Republic of Indonesia. We are a supplier of PKS and wood pellets. We collect palm kernel shells from selected palm oil mills, clean and dry them to meet international standards and ship them according to your order. Of course, all the legal files above will be included as export documents

Can you guarantee the quality of your product?

Of course. If it is not guaranteed or not in accordance with what we promised – of course it is our own loss related to the fine we have to pay, right? So, just like the laboratory test results that we attach to each offer, so will the products you will receive. And we guarantee that every product has been prepared to meet strict international export standards. We carefully select every palm kernel shell or wood pellet that we send. More than just a one-time business transaction – we want to build a long-term partnership for each of our clients.

Is it true that you provide a lower price compared to competitors?

This is not entirely true because prices are very dependent on supply and demand – also on the availability of raw materials. So – it is not always true if the products we provide are always cheaper than competitors.

But it is true that we always provide competitive prices. For example – on the one hand it may be true that our price is more expensive than our competitors – but also true that the product we provide is better. Whether with a cleaner product purity or a denser quality product and so on. So – although sometimes our prices can be higher than competitors, you can be sure that our products are better – so you also get more effective results if you use our products.

Isn’t the selling price already the average, then how can you set a cheaper price?

Yup, you are absolutely right.

In general, we can produce products with more competitive prices, especially for palm kernel shells because we have our own palm kernel shell processing plants. So we took the palm kernel shell which was still dirty and cleaned it ourselves so we could save on the selling price. Of course this saves more on selling costs than we take a clean palm kernel shell – which of course people take advantage of the cleaning process.

Because of that, we can guarantee the quality of the products we send. We ourselves guard all production processes according to the standards we want – to provide you with the best quality products.

Can we take it to the factory ourselves – you don’t need to run this exporting process?

Of course.
In fact, most clients request FOB at the nearest port.

Can we order by contract? We need certainty of supply for our industrial needs

Yes, of course. We’ve done contracts for several domestic companies – and we’re open to new contracts. Maybe we can start with the minimum quota first while continuing to explore for broader and deeper cooperation.

Can we meet?

Yes, of course. Maybe for the start it would be better if we could have an online meeting first considering the pandemic era. But for contract signing and cooperation – of course we need to meet together. Please contact us – meetings can be held at our location or your company office.

I suppose I have no more questions at this point. What if I have another question next?

Please contact us via the contact form above or also via email. Or please chat with us via WhatsApp. More than happy we will follow you up.



IMPORTANT NOTE

Need Support?

Contact us immediately for any of your needs regarding palm kernel shell and wood pellets. More than happy we will help.

Email

Contact us at: [email protected]

Address:

Bionergy.net
Perm. Meranti Permai – Jl. Meranti Madu 42, Pematangsiantar – North Sumatera

Phone/WhatsApp:

Call us: +62812-6988-6575